How can you make your clients happy and avoid a bad situation?
- ALWAYS FOLLOW UP WITH A CONFIRMATION - After a phone conversation with you client follow up the conversation with an email right after you hang up the phone. In this email you should confirm important information, dates, and prices that you agreed upon. This will avoid confusion and sends a message to your client that you are organized, honest, and will keep your word.
- MAKE YOUR CLIENT FEEL SPECIAL - One small act of kindness goes a small way. I order my prints and supplies from various companies. One company sends me a $5.00 gift card from Starbucks when ever I place an order from them. Gestures of this nature often will make an impression on your client and will send them bragging about your services to all acquaintances.
- STRIVE TO KEEP STRONG PROFESSIONAL ETHICS - Your reputation can be tainted by one unhappy client that submits a bad review on any on line social networking site. So strive to keep your gold standard of customer service and you will see your business grow stronger!
Submitted by Rosina DiBello Professional Photographer www.rosinadibello.com
Posts
No comments:
Post a Comment