EXCELLENT CUSTOMER SERVICE - Rosina DiBello

Does "The customer is always right" sound eerily familiar????

How can you make your clients happy and avoid a bad situation?

• ALWAYS FOLLOW UP WITH A CONFIRMATION - After a phone conversation with you client follow up the conversation with an email right after you hang up the phone. In this email you should confirm important information, dates, and prices that you agreed upon. This will avoid confusion and sends a message to your client that you are organized, honest, and will keep your word.
• MAKE YOUR CLIENT FEEL SPECIAL - One small act of kindness goes a small way. I order my prints and supplies from various companies. One company sends me a $5.00 gift card from Starbucks when ever I place an order from them. Gestures of this nature often will make an impression on your client and will send them bragging about your services to all acquaintances.
• STRIVE TO KEEP STRONG PROFESSIONAL ETHICS - Your reputation can be tainted by one unhappy client that submits a bad review on any on line social networking site. So strive to keep your gold standard of customer service and you will see your business grow stronger!

Submitted by Rosina DiBello Professional Photographer www.rosinadibello.com

John Paul LaDue Fincancial Center Manager, V.P. CHASE BANK

John Paul Ladue the Vice President of Chase Bank was our speaker on Thursday morning.
John has been in the banking business for over 12 years. He has received the prestigious Premier Group Award for the Top 5% in the Company. His branch is currently and has been the top branch in the district.
JP MORGAN CHASE BANK, 20441 STATE ROAD 7, BOCA RATON, FL 33498 561-483-7409

CHASE offers convenient banking hours, on line account access, various consumer/business/leisure rewards programs, minimal wait time, & CHASE pays your bills.

BETTER RATES, MORE REWARDS, AND BIGGER DISCOUNTS!

A Letter From The President

If you’re considering joining a networking group you will want to visit with BBN first.

BBN is not like the other “starchy” networking groups. We are a group of professionals that are truly dedicated to learning about your services/products. There is more to our organization than just “passing referrals”!

We know that we can add value to our members by hosting community functions together, blogging about your company, talking to others about your products and services, or assist you with ideas/concepts to help grow your business.

BBN will support your professional growth. How? We have established a training program. You will be educated with sales and networking strategies that work! At each meeting our Mentor Chair trains all members how to maximize their competitive edge.

Membership Benefits Include:

• Exposure to other professionals will increase your professional relationships.
• You will learn to market your product or service through our mentor training.
• You will have a “sales team” spreading your name and business through the community.
• Your online presence will increase – when you link onto our website and blog.
• Maximize your communication skills!
  
  The benefits are ongoing – every relationship that you develop effectively will open a door into the other person’s network of family and client base. When you increase the number of professional relationships that you develop this will increase your business opportunities.

The members of BBN are professionals that pride themselves in honesty and integrity. We understand the importance of building strong relationships with each other. So please visit with us for a free breakfast to see how we can grow together!

Visit our website for more information: www.browardnetworking.com

Success will not come knocking on your door - you have to reach out for it!

Rosina DiBello - President BBN www.rosinadibello.com